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WordPress instance in Plesk is marked as broken: Warning: require_once(): open_basedir restriction in effect

kb: bug Plesk for Windows kb: fixed ext: wptk

Applicable to:

  • Plesk for Windows

Symptoms

  • The WordPress instance is marked as broken in Plesk > WordPress > example.com. The error is

    CONFIG_TEXT: ERR [extension/wp-toolkit] Failed to reset cache for the instance #1, reason:
    Warning: require_once(): open_basedir restriction in effect. File(C:\Program Files (x86)\Plesk\Additional\modules\wp-toolkit\wp-cli\vendor\wp-cli\wp-cli\php\boot-fs.php) is not within the allowed path(s): (C:/Inetpub/vhosts/example.com;C:\Windows\Temp) in C:\Program Files (x86)\Plesk\Additional\modules\wp-toolkit\wp-cli\wpt-wp-cli.php on line 31

    Warning: require_once(C:\Program Files (x86)\Plesk\Additional\modules\wp-toolkit\wp-cli\vendor\wp-cli\wp-cli\php\boot-fs.php): Failed to open stream: Operation not permitted in C:\Program Files (x86)\Plesk\Additional\modules\wp-toolkit\wp-cli\wpt-wp-cli.php on line 31

    Fatal error: Uncaught Error: Failed opening required 'C:\Program Files (x86)\Plesk\Additional\modules\wp-toolkit\wp-cli/vendor/wp-cli/wp-cli/php/boot-fs.php' (include_path='.;.\includes;.\pear') in C:\Program Files (x86)\Plesk\Additional\modules\wp-toolkit\wp-cli\wpt-wp-cli.php:31
    Stack trace:
    #0 {main}
    thrown in C:\Program Files (x86)\Plesk\Additional\modules\wp-toolkit\wp-cli\wpt-wp-cli.php on line 31

  • It's not possible to install Wordpress with the same error.

Cause

Product issue:

  • #EXTWPTOOLK-9045 "WordPress can now be installed if PHP 8.1 is used."
    Fixed in:

Resolution

Please consider updating your server:

Workaround

If update is not possible for some reason you may try the following

workaround

As a Workaround:

  1. Log into Plesk.
  2. Switch PHP version from 8.1. to 8.0 in Domains > example.com > PHP Settings and apply changes.
  3. Go back to WP Toolkit > example.com > Refresh WordPress Instance.
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