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Throbber (refresh) icon keeps spinning in the Log File Analyzer of SEO Toolkit in Plesk

Yevgeniy Shimanskiy
Updated
Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Throbber (refresh) icon keeps spinning in the Log File Analyzer of a domain in SEO Toolkit.

Cause

SEO Toolkit bug with ID XOVI-6611.

Resolution

Until the bug is fixed, use the attached custom fix as a workaround:

  1. Connect to the server via SSH.

  2. Back up the files using the following commands:

    # cp /usr/local/psa/admin/htdocs/modules/xovi/js/dataTable.js /usr/local/psa/admin/htdocs/modules/xovi/js/dataTable.js.bk

    # cp /usr/local/psa/admin/plib/modules/xovi/views/scripts/log-analyzer/show-tab.phtml /usr/local/psa/admin/plib/modules/xovi/views/scripts/log-analyzer/show-tab.phtml.bk

  3. Download and unzip the files:

    # wget https://support.plesk.com/hc/en-us/article_attachments/5119497534098/XOVI-6611_fix.zip && unzip XOVI-6611_fix.zip

  4. Substitute the files:

    # cp dataTable.js /usr/local/psa/admin/htdocs/modules/xovi/js/dataTable.js

    # cp show-tab.phtml /usr/local/psa/admin/plib/modules/xovi/views/scripts/log-analyzer/show-tab.phtml

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Comments

1 comment
Date Votes
  • Avatar
    Clara Montoya
    (Edited )

    It has been 2 years and still this bug exist. They should let customers know. Here I think is it my site. This product seems to me very buggy. I have used for a while and can seem to get it work right.

    Clara Ines

    1

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