- Plesk for Linux
When clicking the Publish button in Plesk Web Presence builder, the following error is displayed:
PLESK_ERROR: 500 Zend_Http_Client_Adapter_Exception
Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Name or service not known
A similar error can be found in the
PLESK_ERROR: [EMERG] /sitebuilder/JsonApi/ Zend_Http_Client_Adapter_Exception: Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Name or service not known
Web Presence Builder debug mode is enabled:
# grep -i debug /usr/local/sb/config
feedback.pp.parallels.com is a deprecated service for error reporting that was used for different Plesk components. This service is now working on a different URL, but the old URL is still present in the Web Presence Builder code.
Connect to the server via SSH.
/usr/local/sb/configfile for editing, for example, in the vi editor:
# vi /usr/local/sb/config
Add the following block to the
/usr/local/sb/configfile to disable error reporting:
send_errors = 0
send_errors = false
- Save changes and close the file.
Since there was an error report, it means that there was an actual error that prevented the publishing in the first place. If the publishing fails with disabled error reporting, further investigation may be required.