Unable to publish website in Plesk Web Presence Builder: Unable to Connect to ssl://feedback.pp.parallels.com:443: Name or service not known

Symptoms

• When clicking the Publish button in Plesk Web Presence builder, the following error is displayed:

  PLESK_ERROR: 500 Zend_Http_Client_Adapter_Exception
  Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Name or service not known

• A similar error can be found in the /var/log/plesk/sitebuilder.log file:

  PLESK_ERROR: [EMERG] /sitebuilder/JsonApi/ Zend_Http_Client_Adapter_Exception: Unable to Connect to ssl://feedback.pp.parallels.com:443. Error #0: php_network_getaddresses: getaddrinfo failed: Name or service not known
  file: /usr/local/psa/admin/plib/vendor/plesk/zf1/library/Zend/Http/Client/Adapter/Socket.php
  line: 235
  code: 0

• Web Presence Builder debug mode is enabled:

  # grep -i debug /usr/local/sb/config
  [debug]
  debug=on

Cause

feedback.pp.parallels.com is a deprecated service for error reporting that was used for different Plesk components. This service is now working on a different URL, but the old URL is still present in the Web Presence Builder code.

Resolution

1. Connect to the server via SSH.

2. Open the /usr/local/sb/config file for editing, for example, in the vi editor:

   # vi /usr/local/sb/config

3. Add the following block to the /usr/local/sb/config file to disable error reporting:

4. Save changes and close the file.