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An SSL certificate purchased in Plesk cannot be issued: Your domain did not pass a domain control validation (DCV)

Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

After purchasing an SSL certificate in Plesk, the certificate cannot be issued with the message:

PLESK_INFO: Could not issue your certificate
There was a problem issuing your certificate. See below for more details.
...
Your domain did not pass a domain control validation (DCV). To fix the issue, change the DCV method or follow the troubleshooting recommendations.


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Cause

The domain validation has not been completed.

Resolution

The instructions to complete the domain validation are available on the SSL certificate provider's website - сlick on the link change the DCV method or follow the troubleshooting recommendations and follow the instructions. Choose any convenient for you method to complete the validation.

 

Additional Information

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