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It is not possible to access SSH terminal extension via root user in Plesk: ssh_exchange_identification: read: Connection reset by peer

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Julian Bonpland Mignaquy
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DoNotDelete:docref Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

Plesk Admin cannot access SSH through the SSH terminal extension via root user:

PLESK_ERROR: Connection Broken 

download.png

Cause

Root login to SSH is disabled on the system level. 

Resolution

  1. Connect to the server via SSH
  2. Open /etc/ssh/sshd_config in any text editor and add the following  lines:

    CONFIG_TEXT: Match Address 127.0.0.1
    PermitRootLogin yes

  3. Restart SSH service:

    # service sshd restart

Comments

5 comments

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    maya s (Edited )

    The problem was we can't connect to server via SSH, how can the resolution starts with "1.connect to server via SSH"?

    I tried to connect using multiple ssh clients and none was successful

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    Roky Plus

    Como empieza la solución con conectese si no me puedo conectar xD

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    Julian Bonpland Mignaquy

    Buenas Roky Plus este error que ves en el articulo es para la extension SSH Terminal.

    Aunque no puedas conectarte mediante la extension puedes conectarte normalmente mediante ssh via Putty en Windows o una terminal en linux/mac os.

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    Berkan Kaya

    Hello,

    My problem is that I can connect to the server via SSH, but since I do not have root privileges, I cannot update the file you mentioned.

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    Julian Bonpland Mignaquy

    Hi Berkan Kaya please contact the server provider in order to reset the access.

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