Applicable to:
- Plesk for Windows
- Plesk for Linux
Symptoms
Unable to install Prestashop with the Spanish language. The following error is shown:
PLESK_ERROR: Error: The following error has occurred during the installation of application: Installation of Prestashop at http://example.com/shopname failed. Non-zero exit status returned by the script. Output stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'. Error stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'.
The following can be found in /var/log/plesk/panel.log:
CONFIG_TEXT: ERR [panel] Long task executor: id=4153 completed with error: Non-zero exit status returned by script. Output stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'. Error stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'.:
0: /usr/local/psa/admin/plib/Task/Async/Executor.php:46
Task_Async_Executor->execute()
1: /usr/local/psa/admin/plib/scripts/task-async-executor.php:6
Cause
Issues in the installation code of Prestashop itself. On the scope of #APSI-1063, the issue was reported to the vendor.
Resolution
Until a fix is available, install the application in another language (for example, English), and then install Spain language in application admin panel.
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