Applicable to:
- Plesk for Windows
- Plesk for Linux
Symptoms
Unable to install Prestashop with the Spanish language. The following error is shown:
PLESK_ERROR: Error: The following error has occurred during the installation of application: Installation of Prestashop at http://example.com/shopname failed. Non-zero exit status returned by the script. Output stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'. Error stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'.
The following can be found in /var/log/plesk/panel.log:
CONFIG_TEXT: ERR [panel] Long task executor: id=4153 completed with error: Non-zero exit status returned by script. Output stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'. Error stream: 'Shop id 0 is invalid. Shop id must be number that is greater than zero.'.:
0: /usr/local/psa/admin/plib/Task/Async/Executor.php:46
Task_Async_Executor->execute()
1: /usr/local/psa/admin/plib/scripts/task-async-executor.php:6
Cause
Issues in the installation code of Prestashop itself. The issue was reported to the vendor and has been resolved.
Resolution
Update PrestaShop to latest version. The latest PrestaShop version in APS is 1.7.8.11, it has been tested on both RHEL and Debian distributions and installed successfully with Spanish
In case updating is not possible, then install the application in another language (for example, English), and then install Spain language directly from the application admin panel.
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