kb: bug
kb: fixed
Symptoms
-
Unable to access the Administrative interface for applications installed from APS Catalog logged as customer:
PLESK_ERROR: Server Error
500 TypeError
Cannot read properties of null (reading 'length') -
The same application Administrative interface is accessible when logged as server Administrator.
Cause
Product issue:
-
#PPPM-13842 "Customers can now access the administrative interface of applications installed via APS Catalog."
Fixed in:- Plesk Obsidian 18.0.50 31 January 2023
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
Until the bug is fixed, navigate to the administrative interface URL manually and enter the credentials. e.g. for Joomla use "https://example.com/administrator"
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