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Not all settings are displayed on the Tools & Settings page in Plesk with a license from a Plesk partner

Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • After installing a Plesk license key (or completing the initial Plesk configuration, if the license was applied beforehand via the command line), Plesk starts Restricted mode
  • The following error message show up in Plesk interface:

    PLESK_ERROR: Error: Access denied by Restricted Mode

  • Some actions, such as deleting a subscription are unavailable.
  • Another server with seemingly identical license show the full interface.

Cause

The license is managed through Partner Central. Its product configuration contains Interface customizations that are applied to Plesk when the license is installed.

Resolution

  1. Log in to Partner Central and open your Plesk license (PLSK.xxxxxxxx.xxxx).
  2. Click Default Plesk Configuration.
  3. Go to Interface Settings (under Plesk server configuration) > Edit.
  4. Adjust the view settings according to your needs.
  5. Save the changes.
  6. Log in to Plesk again and check that Tools & Settings shows all sections.
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