Symptoms
- Let's Encrypt certificates can not be issued for plesk.page domains.
- The following error is recorded in the panel log:
CONFIG_TEXT: ERR [extension/sslit] Error happened while certificate processing : <span class='plesk-ext-letsencrypt--ui-problem-adviser-unauthorized-common-error' hidden></span>Could not issue a Let's Encrypt SSL/TLS certificate for <b>example.203-0-113-2.plesk.page</b>. Authorization for the domain failed.
Detail: DNS problem: SERVFAIL looking up A for example.203-0-113-2.plesk.page - the domain's nameservers may be malfunctioning; DNS problem: SERVFAIL looking up AAAA for example.203-0-113-2.plesk.page - the domain's nameservers may be malfunctioning</div><br/>
- Temporary domains can not be created as well with this error in Plesk panel:
PLESK_ERROR: An unexpected error occurred.
- The domains do not resolve from all locations when checked here:
Cause
Temporary issues with the Plesk DNS cluster, which have been resolved on March 12th 2025.
There was a DDoS attack towards the Plesk DNS cluster, but the issue has been resolved:
https://webpros.slack.com/archives/C025C8V42MR/p1741778720275959
Resolution
No actions required.
Comments
Let's Encrypt certificates cannot be issued for plesk.page domains if the domain’s nameservers are malfunctioning, causing errors in the panel log; for troubleshooting tips or examples, you can also check resources like that website.
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