Cannot see remote MySQL/MariaDB database in Plesk Customer Panel

Rangel Sardinha

Updated April 17, 2025 19:13

Plesk for Windows Plesk for Linux kb: technical

Applicable to:

Remote databases are missing from Subscriptions > example.com > Manage in Customer Panel > Databases:
The number of available database resources is set to Unlimited in Subscriptions > example.com > Account > Resources:
Database server selection and Remote access for database users is switched off in Subscriptions > example.com > Account > Permissions:
Cannot select remote databases while creating it.

There is no permission for the subscription use the remote database.

Enable Database server selection and Remote access for database users directive in Service Plans > Default > Permissions > Show more available permissions and press Update & Sync:

Workaround

Alternatively, you can go to Subscriptions > example.com > Customize in Account Panel
Note: If you're not seen the customize option, click on this field in the top right:
Click In Customize:
Click on Permissions > Show more available permissions and mark the options Database server selection and Remote access for database users and press Update & Lock:

Note: This workaround will lock the options and will not synchronize anymore with changes made on that service plan.