Domain's page cannot be open in Plesk with error: TypeError: Cannot read properties of null (reading 'id')

Violet Altukhova

Updated November 18, 2024 13:49

kb: bug kb: fixed Plesk for Linux

Applicable to:

Unable to open Domains > example.com page with error:

PLESK_ERROR: TypeError: Cannot read properties of null (reading 'id')
Domain has APS application installed
The following error can be found in /var/log/plesk/panel.log:

CONFIG_TEXT: ERR [panel] ODBC error #28000: [ma-3.1.20]Plugin caching_sha2_password could not be loaded: /usr/lib/mariadb/plugin/caching_sha2_password.so: cannot open shared object file: No such file or directory
# ERR [panel] ODBC error #28000: [unixODBC][ma-3.1.20]Access denied for user 'apsc'@'127.0.0.1' (using password: YES)

Product issue:

#PPPM-14574 "The domain card is now opened if the server MySQL/MariaDB configuration is modified and an APS application is installed."
Fixed in:
- Plesk Obsidian 18.0.64 17 September 2024 (Linux)

Please consider updating your server:

Update the Plesk to 18.0.64 version.

Click on a section to expand

If an update is not possible, refer to the workaround:

1. Connect to the server via SSH

2. Open the following configuration file with the editor:

3. Comment out the lines containing:

CONFIG_TEXT: #skip_name_resolve
#skip_networking

OR:

CONFIG_TEXT: #skip-name-resolve
#skip-networking

4. Restart MariaDB:

# systemctl restart mariadb