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Acronis Backup extension in Plesk doesn't work: ERROR: Acronis\Common\Lib\JsonRpc\ErrorResponseException: Internal error (SocketClient.php:133)

Vincent Lauton
Updated

Symptoms

Opening Acronis Backup extension in Plesk returns an error:

ERROR: Acronis\Common\Lib\JsonRpc\ErrorResponseException: Internal error (SocketClient.php:133)

Cause

Acronis services/processes are stuck.

Resolution

  1. Connect to the server via SSH

  2. Restart the Acronis services:

    # systemctl restart acronis_*

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Comments

3 comments
Date Votes
  • Avatar
    Carles Alemany
    (Edited )

    We are experiencing this issue on multiple Plesk servers. Restarting the services or rebooting the server doesn't work.

    Logs show the local agent is responsive, but the error (SocketClient.php:133) happens exactly when Plesk calls getBackupPlanInfo(), causing a timeout.

    This started a few days ago. Could a recent Plesk update be the cause?

    2
  • Avatar
    Giannis Agathos

    We are facing the exact same thing, has any solution been found?

    0
  • Avatar
    Carles Alemany

    We're still having this problem. There's no way to perform recoveries from Plesk; they must be done manually from the Acronis console.

    1

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