Preview window screenshot in the domain card in plesk is not updated automatically

Daniel Yordanov

Updated December 04, 2023 20:11

kb: bug Plesk for Linux kb: technical

Applicable to:

Plesk Obsidian running on a Linux-based operating system
The screenshot thumbnail in Plesk > Domains > example.com is not updated automatically after uploading any content and looks like it's loading indefinitely:

This issue is tied to a known bug with ID #PPPM-14221 Websites preview doesn't load which will be resolved in future versions of Plesk.

You may view the changelog on the following link in order to check if the bug in question has been resolved permanently:

As a workaround, you could open the domain via your browser (or by using an online proxy).

Alternatively, you could follow these steps:

1. Log into Plesk
2. Go to Domains > example.com
3. Hover over the website thumbnail with your mouse and press Preview

This would allow you to view the website in its current state via the Plesk website preview function