Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
The following error appears in Plesk UI during an attempt to delete a customer:
CONFIG_TEXT: Error: Some of the selected customers were not deleted. Unable to remove customer: Unable to load object of type Mailname with id=64: Unable to create domain with ID "498"
The same error can be obtained in the Plesk log.
Cause
The issue is caused by a psa
database inconsistency. It occurs if a record in the psa.mail
table points to a non-existent domain ID.
Resolution
-
Create a database backup.
-
Make sure that the domain with
id
mentioned in wthe arning does not exist:MYSQL_LIN: mysql> select id, name from domains where id=498;
Empty set (0.00 sec) -
Check how many mailnames belong to the non-existent domain:
MYSQL_LIN: mysql> select id,mail_name,dom_id from mail where dom_id=498;
+----+-----------+--------+
| id | mail_name | dom_id |
+----+-----------+--------+
| 26 | user1 | 498 |
| 10 | user2 | 498 |
| 11 | user3 | 498 |
| 23 | user4 | 498 |
| 64 | user5 | 498 |
+----+-----------+--------+ -
Remove these mailnames:
MYSQL_LIN: mysql> delete from mail where dom_id=498;
- Remove the customer in Hosting Services > Customers
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