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Unable to open "Subscriptions" menu in Plesk: Call to a member function getDescription() on null

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Taras Ermoshin
Updated
Plesk for Windows Plesk for Linux kb: technical ext: wptk mt:8812c54ba030380e3c13595154ecb462 mg:1284ad84ea01847740124f2daceb3cf1

Symptoms

    • Opening the menu Subscriptions in Plesk fails:

      PLESK_ERROR: Error: Call to a member function getDescription() on null (Subscriptions.php:231)

    • When logged in to Plesk under a customer account, the menu WordPress in the left navigation panel is missing:
      screenshot.PNG

  • The following error is present in the log file /var/log/plesk/panel.log (for Linux) or %plesk_dir%admin\logs\php_error.log (for Windows) with enabled debug mode:

    PLESK_INFO: ERR [panel] Exception: PHP Warning: Undefined array key "urn:ext:wp_toolkit:plan-item-sdk:WP"; File: /usr/local/psa/admin/plib/AdminPanel/View/List/Subscriptions.php, Line: 230
    file: /usr/local/psa/admin/plib/Smb/Exception/Syntax.php
    line: 56
    code: 0
    trace:..........

Cause

The bug in WP Toolkit extension EXTWPTOOLK-10567. The bug was fixed in WP Toolkit version 6.2.4.

Resolution

Update WP Toolkit to the latest version.

Comments

8 comments

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  • Avatar
    Samuel Kisser

    This is urgent. I just had an Server Migration Transfer and now I cant setup the subscriptions. There has to be a fix for that immediately.

    0
  • Avatar
    WebSite Art Ltd WebSite Art Ltd

    disable WP TooKit extension and then the subscription section will work. It seems to be a bug in the new WP ToolKit update 6.2.3

    2
  • Avatar
    Samuel Kisser

    Thanks alot, that helped. Your great.

    0
  • Avatar
    AGUEMOUN Mohamed Amine

    hello team 

    please keep us posted regarding this issue 

    0
  • Avatar
    Michael From WaaSio

    Instead of disabling WP toolkit, it appears that you can also go directly to wordpress instances via the "WordPress" menu item under "Server Management". That way you can still login through SSO if you do it that way, and see all of your websites from the WP Toolkit. The "Domains" menu item also works, if you need to get into DNS or SSL or whatever too.

    This just appears to be an issue with the "Subscriptions" link only. Hopefully it will be fixed soon though. 

    0
  • Avatar
    djsami

    Hi

     

    https://talk.plesk.com/threads/subscriptions-call-to-a-member-function-getdescription-on-null.370097/

     

    I waited all day for this solution? When will Plesk detect and solve the teaming problem?

    0
  • Avatar
    djsami

    6.2.3 (05 Jun 2023)

    • [*] (Plesk) Improved compatibility with Plesk Obsidian version 18.0.53
    • [-] Elementor Pro plugin no longer prevents users from logging in to WordPress site via WP Toolkit. This was fixed on the plugin side, so make sure you are running Elementor Pro v3.12.3 or later. (EXTWPTOOLK-10276)
    • [-] WP Toolkit no longer provides false positive vulnerability scan results in some rare cases. (EXTWPTOOLK-10396)

      is this what it looks like? it means 18.0.53 no support

    1
  • Avatar
    Permanently deleted user

    Hello,

    The issue has been fixed in WordPress Toolkit version 6.2.4:

    6.2.4 (06 Jun 2023)

    [-] (Plesk) Link to WP Toolkit is now available again for clients, together with Subscriptions screen. (EXTWPTOOLK-10567)

    Please consider updating the extension.

    1

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