Dr.Web update issue: /etc/cron.daily/drweb-update exited with return code 108

Symptoms

• Plesk Obsidian running on a Linux-based operating system
• The following e-mail message is sent to the Plesk Administrator:

  Dear Administrator, your virus bases are not up to date. Please run updating script manually or use cron for this purpose.
  /etc/cron.daily/drweb-update:
  ERROR: Dr.Web Updater: failed to download files !
  run-parts: /etc/cron.daily/drweb-update exited with return code 108

• Alternatively, the email may contain an error that is similar to the following:

  CONFIG_TEXT: update.pl[15878]: Unable to connect to update.geo.drweb.com: No route to host

• Running the script manually throws the same output:

  # /etc/cron.daily/drweb-update
  ERROR: Dr.Web Updater: failed to download files!

Cause

Temporary issues on the side of Dr.Web servers is preventing the update files from being fetched.

Resolution

This message can generally be ignored for a short period of time (until the issues on the end of the Dr.Web update servers are resolved), because the update attempt will run once again on each next day automatically.

Should the same message be received for more than 7 days, you should contact Plesk Technical Support, so that the case with lack of access to the update servers of Dr.Web can be investigated further.