Domain creation/removal task is stuck in Plesk

Symptoms

• Domain creation task is stuck in Plesk.

• The task has "not_started" status in psa.longtasks database table:

  C:\> plesk db "SELECT id,type,status,finishTime FROM longtasks WHERE status <> 'done'"
  +------+------------------------------------------+-------------+---------------------+
  | id | type | status | finishTime |
  +------+------------------------------------------+-------------+---------------------+
  | 88282| domain-create | not_started | 0000-00-00 00:00:00 |

Cause

Unclear. 

Resolution

1. Connect to the Plesk server via SSH (Linux) / RDP (Windows Server).

2. Created a backup of the Plesk database:

   • on Linux:

     # plesk db dump psa > psa.sql

   • on Windows Server:

     2.1. Start a command prompt as an Administrator.

     2.2. Run:

     C:\> plesk db dump psa > C:\psa_dump.sql

3. Find the ID of the stuck task that has status "not_started" (in this example, it is 88282):

   C:\> plesk db "SELECT id,type,status,finishTime FROM longtasks WHERE status <> 'done'"
   +------+------------------------------------------+-------------+---------------------+
   | id | type | status | finishTime |
   +------+------------------------------------------+-------------+---------------------+
   | 88282| domain-create | not_started | 0000-00-00 00:00:00 |

4. Using the ID, remove this task from longtasks and longtaskparams database tables:

   C:\> plesk db "DELETE FROM longtasks WHERE id=88282"

   C:\> plesk db "DELETE FROM longtaskparams WHERE task_id=88282"

5. Restart the the Plesk Task Manager service:

   • on Linux:

     # service plesk-task-manager restart

   • on Windows Server:

     net stop PleskTaskManager && net start PleskTaskManager