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Unable to send emails or create a mailbox: Error: mailmng-outgoing failed: ERROR:outgoing:mails.domain_id may not be NULL

Alex Tsmokalyuk
Updated
Plesk for Linux kb: technical ABT: Group A mail

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to create a mail account for an existing domain or plesk repair mail utility fails with one of the following errors:

    PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:mails.domain_id may not be NULL

    PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:domains.subscription_id may not be NULL

    PLESK_ERROR: Error: mailmng-outgoing failed: ERROR:outgoing:mail_aliases.mail_id may not be NULL

  • Outgoing mail control is enabled

  • Unable to send emails, the following error might be found in the log file /var/log/maillog:

    CONFIG_TEXT: There was an error sending your message: Server is not accepting SMTP connections. Error in mail clients can appear during sending emails: 554 5.7.0 The message could not be sent. You are not allowed to use sendmail utility. Errors can appear when emails are sent to one of the mailboxes of domain example.com: "550 5.1.1 mailbox@example.com: Recipient address rejected: User unknown in virtual mailbox table"

  • Unable to send emails with PHP mail even though sendmail is enabled in Plesk, the following error is shown in the log file /var/log/maillog:

    CONFIG_TEXT: plesk sendmail[7372]: handlers_stderr: ERROR:__main__:Rejecting message: system user uid='11088' is not allowed to send mail
    plesk sendmail[7372]: handlers_stderr: DATA REPLY:554:5.7.0 Your message could not be sent. The user sysuser is not allowed to send email.#012REJECT
    plesk sendmail[7372]: REJECT during call 'limit-out' handler

Cause

Inconsistency in the Plesk database and/or the internal SQLite database controlling outgoing mail limits.

Resolution

Note: The solution described in this article requires root access, if it's not available please contact the hosting service provider

Click here to expand
  1. Connect to the server via SSH

  2. In case there is any customization in the Mail Server configuration files, back them up:

    For Postfix:

    # cp -rp /etc/postfix{,.old}

    For Qmail:

    # cp -rp /var/qmail/control{,.old}

  3. Back up the outgoing mail limits database:

    # mv /var/lib/plesk/mail/outgoing/data.db{,_bk}

  4. Repair outgoing limits configuration:

    On RHEL/CentOS based systems:

    # /usr/lib64/plesk-9.0/remote_mail_restore/mail_outgoing_restore

    On Debian/Ubuntu based systems:

    # /usr/lib/plesk-9.0/remote_mail_restore/mail_outgoing_restore

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