Migration from cPanel to Plesk fails: No such file or directory (2) rsync error: error in file IO (code 11) at main.c(674) [Receiver=3.1.1]

Symptoms

• Migration of a subscription from cPanel to Plesk fails

• The Plesk Migrator tool reports an error that is similar to the following:

  CONFIG_TEXT: Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Check network connections between source and target servers, then run migration for that subscription once more.
  Migration tools tried to perform operation in 3 attempts: Rsync failed to copy mail content from the source (the source server 'cpanel' (203.0.113.2)) to the target server (target Plesk server): Command execution failed on the local server with non-zero exit code.
  command: /usr/bin/rsync -e 'ssh -i /usr/local/psa/var/modules/panel-migrator/sessions/20190919110156/target-server/ssh-keys/id_rsa.203.0.113.2 -p 22 -o PasswordAuthentication=no -o StrictHostKeyChecking=no -o GSSAPIAuthentication=no' --archive --timeout=30 --exclude=maildirsize --exclude='.qmail*' --exclude=@attachments/ --exclude=example.com root@203.0.113.2:/home/wwwreach/mail/ /var/qmail/mailnames/example.com/jdoe/Maildir/
  exit code: 11
  stdout:
  stderr: stdin: is not a tty
  rsync: mkdir "/var/qmail/mailnames/example.com/jdoe/Maildir" failed: No such file or directory (2)
  rsync error: error in file IO (code 11) at main.c(674) [Receiver=3.1.1]

Cause

An expected directory is missing on the target Plesk server and prevents the migration from proceeding.

Resolution

1. Connect to the Plesk server via SSH

2. Create the missing directory manually by executing the following command:

   # mkdir -p /var/qmail/mailnames/example.com/jdoe/Maildir

3. Re-sync the mail content via the Plesk Migrator by using the information in this article:
   How to sync a subscription between source and destination servers after Plesk migration

Additional information

Migrating via the Plesk Interface | Plesk Obsidian documentation

How to migrate from cPanel to Plesk using Plesk Migrator?