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Unable to reset password for 'sa' user on Plesk server

Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • Unable to connect MS SQL server with error:

    CONFIG_TEXT: Database server was updated with error: The test connection to the database server has failed because of network problems: Failed to connect to the database server: SQLSTATE[28000]: [Microsoft][ODBC Driver 17 for SQL Server][SQL Server]Login failed for user 'sa'.

  • Resetting password for 'sa' user according to the article does not work;
  • Checking in Microsoft SQL Management Studio under Security > Logins > sa > Properties > Status shows "Login is locked out"

Causes

The 'sa' user is locked on the system level.

Resolution

Unlock the account and reset the password again.

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