Applicable to:
- Plesk for Linux
Symptoms
-
Errors like these appear in
/var/log/plesk/panel.log:Could not open Repository at "/etc/sw/keys": Cannot open file: /etc/sw/keys/info
-
Trying to fix permissions on the files inside
/etc/sw/keysfails, with missing file errors:chmod: cannot access '/etc/sw/keys/restart/*': No such file or directory
Cause
Some of Plesk files used to check the licenses were damaged or removed.
Resolution
Repair of replace these files
-
Connect to the server via SSH
-
Run the repair utility the check and fix these files
# plesk repair fs -system
If the issue persists, contact Plesk Support to get the missing files replaced.
-
Log in to the affected server over SSH
-
Run this command to get the OS and architecture
# plesk -v
Product version: Plesk Obsidian 18.0.68.1
OS version: AlmaLinux 9.5 x86_64 -
Set up a test server from dumps.plesk.tech that matches the OS and architecture
-
Copy the missing files from this server to the customer's server
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