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Different operations in Plesk fails with error: System error 13: Permission denied

Plesk for Linux kb: technical ext: migrator ABT: Group B MT:11318a67483e9d98ebedd932be8aa2e7 MG:52b849d40917a9d5a5e904b445269d63 MG:ba1297a3397ea69e41f7a12da04260d8

Applicable to:

  • Plesk for Linux

Symptoms

  • An operation in Plesk interface fails with a Permission denied error:

    PLESK_ERROR: Unable to read components configuration from the service node: sh: /usr/local/psa/admin/bin/packagemng: Permission denied


    PLESK_ERROR: ifmng: execve failed for /usr/local/psa/admin/sbin/ifmng: Permission denied
    System error 13: Permission denied


    PLESK_ERROR: ERROR: Service_Agent_Exception
    Unable to execute php_handlers_control: php_handlers_control: execve failed for /usr/local/psa/admin/sbin/php_handlers_control: Permission denied
    System error 13: Permission denied


    PLESK_ERROR: ERROR: PleskUtilException
    mailmng-server failed: mailmng-server: execve failed for /usr/local/psa/admin/sbin/mailmng-server: Permission denied
    System error 13: Permission denied


    PLESK_ERROR: Internal error: mailmng-mailname failed: Unable to open dir /var/qmail/mailnames/example.com/test/@attachments: Permission denied System error 13: Permission denied


    PLESK_ERROR: lsws_cmd: execve failed for /usr/local/psa/admin/sbin/modules//litespeed/lsws_cmd: Permission denied


    PLESK_ERROR: ERROR: PleskFatalException: StatInfo->getProductVersion failed: sysinfo failed: sysinfo: execve failed for /usr/local/psa/admin/sbin/sysinfo: Permission denied

  • Migration pre-check fails with the following error:

    PLESK_ERROR: COMMAND: '/usr/local/psa/admin/sbin/modules/panel-migrator/plesk-migrator' 'generate-migration-list' '/usr/local/psa/var/modules/panel-migrator/sessions/20171101170413/config.ini' '--migration-list-format=json' '--migration-list-file=/usr/local/psa/var/modules/panel-migrator/sessions/20171101170413/migration-list-raw.json' '--skip-services-checks' '--include-existing-subscriptions' '--async' '--overwrite' '--reload-source-data' EXIT CODE: 126 STDOUT: STDERR: sh: /usr/local/psa/admin/bin/modules/panel-migrator/plesk-migrator: Permission denied

Cause

Plesk service cannot execute a backend utility or the utility is unable to change some files due to incorrect permissions.

Resolution

  1. Connect to the server via SSH.

  2. Fix the incorrect permissions/ownership using plesk repair fs:

    # plesk repair fs -system

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