Articles in this section

Plesk site on shared applicationPool shows error 500: The FastCGI process exited unexpectedly

Plesk for Windows kb: technical ABT: Group A

Applicable to:

  • Plesk for Windows

Symptoms

  • The website example.com is unavailable with the error message:

    CONFIG_TEXT: HTTP Error 500.0 - Internal Server Error
    C:\Program Files (x86)\Plesk\Additional\PleskPHP70\php-cgi.exe - The FastCGI process exited unexpectedly

  • More than one site is using shared application pool "plesk(default)(4.0)(pool)" at Windows > Server Manager > Tools > IIS Manager > hostname > Application Pools > plesk(default)(4.0)(pool) > View Applications

Cause

Domains with different ASP.NET versions use shared application pool.

Resolution

  1. Log into Plesk.
  2. Enable dedicated application pool for both websites in Domains > example.com > Dedicated IIS Application Pool for Website > Switch On.
  3. Disable it again in Domains > example.com > Dedicated IIS Application Pool for Website > Switch Off.
Was this article helpful?

Comments

0 comments

Please sign in to leave a comment.