Symptoms
-
Unable to remove Wordpress instances via Domains > example.com > Applications > Remove:
Permission Denied
Page just reloads with no errors
-
In some cases, the process finishes with the message below, but the WordPress instance is still shown:
{"status":"success"}
-
The following error can be observed with debug enabled in
%plesk_dir%admin\logs\php_error.log:2019-06-19 21:45:55] ERR [extension/wp-toolkit] An error occurred when dispatching action 'removeAction': Permission denied
[2019-06-19 21:45:55] DEBUG [extension/wp-toolkit] pm_Exception: Permission denied
file: C:\Program Files (x86)\Parallels\Plesk\admin\plib\modules\wp-toolkit\library\Controller\Action.php -
Attempts to remove the instance return
{"status":"success"}on a blank page in a browser
Cause
This issue is reported as bug ID EXTWPTOOLK-3043 which will be fixed in future updates.
Resolution
Until the issue is resolved, the following workaround can be applied:
- Log into Plesk.
- Remove instance via WP Toolkit
-
Connect to the server via SSH
-
Run the following command to find the ID of the instance:
# plesk ext wp-toolkit --list |grep example.com |awk {'print $1"\t"$7'}
365 http://example.com/old -
Remove the instance with the following command. Use the ID from step 2. as value after
-instance-id:# plesk ext wp-toolkit --detach -instance-id 365
-
Remove the WordPress related files of the removed instance in the file system
In case instance files are already removed from disk and the Toolkit does not detect them:
Note: The below removal of instance data process without step 3 can also be helpful if you encounter errors while trying to reattach a WP installation to the WP Toolkit after it has been detached.
-
Scan for instances in WP Toolkit on Subscription level and identify the instances IDs from the warning: Scanning for WordPress websites was performed with errors:
Subscription "example.com": Failed to reset cache for the instance #265: Error: This does not seem to be a WordPress installation. Pass --path=`path/to/wordpress` or run `wp core download`. Failed to reset cache for the instance #273: filemng: Failed to change directory to /var/www/vhosts/example.com/httpdocs/wordpress: No such file or directory System error 2: No such file or directory filemng: Failed to change directory to /var/www/vhosts/example.com/httpdocs/wordpress: No such file or directory System error 2: No such file or directory
-
Manually remove instances data from WP Toolkit database:
# cp /usr/local/psa/var/modules/wp-toolkit/wp-toolkit.sqlite3 /usr/local/psa/var/modules/wp-toolkit/wp-toolkit.sqlite3.bak
# sqlite3 /usr/local/psa/var/modules/wp-toolkit/wp-toolkit.sqlite3
sqlite> .headers on
sqlite> delete from instanceProperties where instanceId = 265;
sqlite> delete from instances where instances.id = 265;
sqlite> delete from instanceProperties where instanceId = 273;
sqlite> delete from instances where instances.id = 273;
sqlite> .quit -
Remove the instances via subscription Applications tab
Comments
0 comments
Please sign in to leave a comment.