Unable to open Logs or File Manager for domain in Plesk: 500 PleskUtilException Access Denied

Renan Poss Moreira

Updated January 13, 2026 19:10

Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

Plesk for Linux
Plesk for Windows

Symptoms

Unable to open Logs or File Manager tab in Plesk > Domains > example.com:

PLESK_ERROR: PleskUtilException
Access denied
Type PleskUtilException
Message Access denied
File Windows-php
Line 721

Cause

Invalid file system permissions.

Resolution

Click Open the Repair Kit button on the error message screen, then click Repair Filesystem.

Connect to the server via RDP or SSH and apply one of the following solutions:

If the issue is reproduced for one or a couple of domains only

Start a command prompt as an Administrator (for Windows).
Execute the following command to check and fix the files/directories permissions for a specific domain:

# plesk repair fs example.com

Note: For Windows if the solution above does not help, check and remove deny permissions in the Security tab of Properties on the directory C:\Inetpub\vhosts\example.com\logs\iis\W3SVCx.

If the issue is server-wide:

Start a command prompt as an Administrator (for Windows).
Execute the following command to check and fix the files/directories permissions for all subscriptions::

# plesk repair fs

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