Articles in this section

See more

Unable to open Logs or File Manager for domain in Plesk: 500 PleskUtilException Access Denied

Avatar
Renan Poss Moreira
Updated
Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • Unable to open Logs or File Manager tab in Plesk > Domains > example.com:

    PLESK_ERROR: PleskUtilException
    Access denied
    Type PleskUtilException
    Message Access denied
    File Windows-php
    Line 721

    Capture.PNG

Cause

Invalid file system permissions.

Resolution

  • Click Open the Repair Kit button on the error message screen, then click Repair Filesystem.

OR

  • Connect to the server via RDP or SSH and apply one of the following solutions:
If the issue is reproduced for one or a couple of domains only

  1. Start a command prompt as an Administrator (for Windows).

  2. Execute the following command to check and fix the files/directories permissions for a specific domain:

    # plesk repair fs example.com

Note: For Windows if the solution above does not help, check and remove deny permissions in the Security tab of Properties on the directory C:\Inetpub\vhosts\example.com\logs\iis\W3SVCx.

If the issue is server-wide:

  1. Start a command prompt as an Administrator (for Windows).

  2. Execute the following command to check and fix the files/directories permissions for all subscriptions::

    # plesk repair fs

Comments

0 comments

Please sign in to leave a comment.

Have more questions? Submit a request

Related articles