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Plesk interface is not accessible: Cannot read configuration file due to insufficient permissions

Plesk for Windows kb: technical ABT: Group B

Applicable to:

  • Plesk for Windows

Symptoms

Plesk login page shows the following error in a web-browser:

CONFIG_TEXT: HTTP Error 500.19 - Internal Server Error
<...>
Error Code 0x80070005
Config Error Cannot read configuration file due to insufficient permissions
Config File \?\C:\Program Files (x86)\Plesk\admin\htdocs\web.config
<...>

Cause

The psaadm user does not have access to %plesk_dir%admin\htdocs\.

Resolution

  1. Connect to the Plesk server via RDP.

  2. Start Plesk Reconfigurator at Windows Start > All Programs > Plesk

  3. Click Repair Plesk Installation > select Plesk File Security.

  4. Click Check.

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