Why automatic setup options are missing on Configure Mail Clients page for mail accounts in Plesk?

Updated December 24, 2024 14:55

kb: bug Plesk

Question

Why sections for automatic setup options of e-mail accounts are missing in Domains > example.com > Mail Accounts > Configure Mail Clients page
How to enable automatic configuration for mail when the following message is shown in Domains > example.com > Mail Accounts > Configure Mail Clients page:
CONFIG_TEXT: Automatic configuration is not available on this server.
How to enable QR code option in Domains > example.com > Mail Accounts > Configure Mail Clients page?

Answer

Note: The issue that option Enable mail autodiscover remains present in Plesk > Domains > example.com > Mail Settings for domains without hosting type Website hosting is designated as a bug #PPPM-12560, which is scheduled to be fixed in an upcoming Plesk release.

A domain in Plesk must meet the following conditions in order to have the automatic mail setup options visible:

Mail Autodiscover is enabled in Tool & Settings > Mail Server Settings and in Domains > example.com > Mail > Mail Settings
Hosting type is set to Website Hosting

The differences between the setup options are the following:

Outlook, Gmail, or Thunderbird shows information for Mail Autodiscover setup by specifying mailbox name
iOS Mail shows a QR code and a link for Mail Autodiscover setup
Manual setup shows information to manually set up a mailbox in a mail client