Applicable to:
- Plesk for Linux
Question
- How to manage mail autodiscover in Plesk?
- How can I disable or enable mail autodiscover for a Plesk domain?
Answer
Note: You may find out what mail autodiscover in Plesk is and how it works on this link.
Autodiscover is enabled by default on all new Plesk Obsidian installations for all domains.
For Plesk versions upgraded to Plesk Obsidian, disabling or enabling it again can be done with the following steps:
Click on a section to expand
- Log in to Plesk.
- Go to Tools & Settings > Mail Server Settings > Settings tab > General options > Enable the checkbox Enable mail autodiscover.
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To enable autodiscover:
- for a particular domain, navigate to Domains > example.com > Mail Settings and activate the checkbox Enable mail autodiscover
- for all domains at once, follow the instructions of the article How to activate mail autodiscover for all existing domains on Plesk server?
- A valid SSL certificate is required. Make sure it is assigned under Mail Settings tab or issue a certificate using "SSL It" including option Assign the certificate to mail domain.
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This step is required only if you create DNS records directly under registrar and not in Plesk. Create the following SRV records manually under DNS registrar:
Record type Domain name Service Protocol Priority Weight Port Target SRV example.com _smtps tcp 0 0 465 example.com SRV example.com _imaps tcp 0 0 993 example.com SRV example.com _pop3s tcp 0 0 995 example.com
- Autodiscover is not compatible with Outlook version 2019, 2021 and O365. These mail clients use Microsoft proxy servers for autodiscover requests, which is not supported in Plesk and Plesk Premium Email extension.
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When a custom mail server is configured in Tools & Settings > Mail Server Settings, settings may not be obtained by some Android applications. It depends on the method used by an application to fetch mail settings using autodiscover.
The corresponding request https://webpros.atlassian.net/browse/PPPM-13140 was created to address this.
- It is not available for domains without hosting.
- Domains with autodiscover should be secured with valid SSL/TLS certificate.
- Plesk does not use "mail.example.com" or "imap.example.com". It uses domain name itself like "example.com" as SMTP/IMAP hostname for automatic configuration.
- Plesk Premium Email has it own configuration for autodiscover. When it is installed, above autodiscover management of Plesk is automatically deactivated.
Comments
what is autodiscover???
I believe that we should now be able to configure the mail server value returned by autoconfig through the Plesk panel. This is because I may not want to use my primary domain for this purpose. I also don't think this is a particularly difficult setting to implement.
Why do I see 9 file attachments that are images (that you have to click and go back) instead of 9 embedded images?
+ it quite unclear what exactly it is, how it works
AND it took a while to realize I have to click a button that does not look like a button at all “Enable Discover”.
PLUS these screenshots are completely out of context. I have no clue what screenshot applies to what text. What a mess.
FANTASTIC help pages is what makes people wanting to use your product more. If it's a mess like this your product can be amazing but I won't care because it's impossible to find good info/help. (no I do not want to contact support)
A global issue in the Zendesk KB was preventing the accordions in a great number of Plesk aticles from appearing as intended. It has been resolved now. Additionally, a link towards the article that explains what mail autodiscover is and how it works has been added as a note. Finally, the attached outdated screenshots that were kept at the bottom of the article (mainly for archival reasons) are now removed.
Thank you for bringing these issues to our attention.
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