The domain's DNS Settings menu in Plesk shows a false-positive warning: "Your website is offline"

Julian Bonpland Mignaquy

Updated January 13, 2026 19:01

kb: bug kb: fixed Plesk

Applicable to:

Plesk for Linux
Plesk for Windows

Symptoms

Domain example.com is resolved to another server and its actual IP address doesn't match the one specified in Plesk > Domains > example.com > Web Hosting Access.
As a result, DNS Helper feature shows a false-positive warning in Domains > example.com > DNS Settings:

PLESK_WARN: Your website is offline because its domain name does not resolve to the server IP address.
To put your website online, update DNS settings on the side of your domain registrar or external DNS provider.
Your website will be up and running once DNS changes come into effect. It may take up to 24 hours.

Cause

An internal feature request with ID #PPPM-12937 was created to change the warning's misleading phrasing.

Answer

As a workaround, the DNS Helper feature can be disabled as follows:

Via the Plesk interface

Log in to Plesk.
Install the Panel.ini Editor from the Extensions menu in Plesk.
Open Panel.ini Editor at Extensions > My Extensions.
In Panel.ini Editor, switch to the Editor tab and add the following lines:

CONFIG_TEXT: [dns]
enableResolveChecking = false
showDnsHelper = false
Click Save

Via CLI in Plesk for Linux

1. Connect to the Plesk server via SSH

2. Open the /usr/local/psa/admin/conf/panel.ini file in any text editor or copy it from the panel.ini.sample file if it does not exist:

# cp /usr/local/psa/admin/conf/panel.ini.sample /usr/local/psa/admin/conf/panel.ini

3. Add the following lines:

CONFIG_TEXT: [dns]
enableResolveChecking = false
showDnsHelper = false

Via CLI in Plesk for Windows

1. Connect to the Plesk server via RDP

2. Open the %plesk_dir%admin\conf\panel.ini file or copy it from the %plesk_dir%admin\conf\panel.ini.sample file if it does not exist

3. Add the following lines:

CONFIG_TEXT: [dns]
enableResolveChecking = false
showDnsHelper = false

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