Unable to activate domain in Plesk: The domain cannot be activated because it was disabled by your hosting provider

Alex Tsmokalyuk

Updated January 13, 2026 19:02

kb: bug Plesk for Windows Plesk for Linux ABT: Group A

Applicable to:

No backup operations are running
Cannot activate domain in Plesk:

PLESK_ERROR: Error: The domain or website example.com cannot be activated because it was disabled by your hosting provider.

OR

PLESK_ERROR: Error: The domain or website example.com cannot be activated because it was suspended by your hosting provider.
It may not be possible to activate it via CLI as well:

# plesk bin domain --on example.com

An error occurred during turning domain on/off: The domain is suspended because the subscription is still suspended.

Unclear.

Can be related to the bug PPPM-12610.

Connect to a Plesk server via SSH/RDP
Activate domain via CLI, if you did not try it yet:

# plesk bin domain --on example.com

If the solution above did not help:

activate domain in Plesk database

Connect to a Plesk server via SSH/RDP
Back up Plesk database
Connect to Plesk database
Set domain status to active:

MYSQL_LIN: mysql> update domains set status = 0 where name='example.com';
Set webspace status to active:

MYSQL_LIN: mysql> update domains set webspace_status=0 where name='example.com';
To activate domain aliases, find suspended ones and activate them using the value of dom_id:

MYSQL_LIN: mysql> select dom_id,displayName from domain_aliases where status!=0;
+--------+-------------+
| dom_id | displayName |
+--------+-------------+
| 40 | example.net |
+--------+-------------+

mysql> update domain_aliases set status=0 where status=2 and dom_id=40;
Log in to Plesk
Go to Domains > example.com. Suspend and activate the domain to ensure the issue got fixed.

For Domain Aliases:

# update domain_aliases set status = 0 where name='example.com';