Unable to activate or suspend a domain in Plesk: Some fields are empty or contain an improper value. ('email' = '')

Nikita Zubovich

Updated April 05, 2023 03:57

Plesk for Windows Plesk for Linux kb: technical

Applicable to:

It is not possible to activate/suspend a domain or a Plesk user account due to one of the following error messages:

Error: cObject::update() failed: Some fields are empty or contain an improper value. ('email' = '')

Error: cObject::update() failed: Some fields are empty or contain an improper value. ('displayName' = '', 'name' = '', 'email' = '')

The email in domain's DNS zone configuration in Plesk database is empty:

# plesk db "select * from dns_zone where name='example.com'\G"
*************************** 1. row ***************************
id: 4
name: example.com
displayName: example.com
status: 0
email: << EMPTY!
...
Or there are no DNS configuration for the domain in Plesk database:

# plesk db "select * from dns_zone where name='example.com'\G"

DNS zone is not configured for the domain or email address is missing from DNS zone configuration.

Connect to the Plesk server via SSH (Linux) or RDP (Windows)
Create Plesk database backup
Log in to Plesk
Restore default DNS settings for the domain at Domains > example.com > DNS Settings > Reset to Default