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Unable to activate or suspend a domain in Plesk: Some fields are empty or contain an improper value. ('email' = '')

Vincent Lauton
Updated
Plesk for Windows Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

  • It is not possible to activate/suspend a domain or a Plesk user account due to one of the following error messages:

    Error: cObject::update() failed: Some fields are empty or contain an improper value. ('email' = '')

    Error: cObject::update() failed: Some fields are empty or contain an improper value. ('displayName' = '', 'name' = '', 'email' = '')

  • The email in domain's DNS zone configuration in Plesk database is empty:

    # plesk db "select * from dns_zone where name='example.com'\G"
    *************************** 1. row ***************************
    id: 4
    name: example.com
    displayName: example.com
    status: 0
    email: << EMPTY!
    ...

     

  • Or there are no DNS configuration for the domain in Plesk database:

    # plesk db "select * from dns_zone where name='example.com'\G"

     

Cause

DNS zone is not configured for the domain or email address is missing from DNS zone configuration.

Resolution

  1. Connect to the Plesk server via SSH (Linux) or RDP (Windows)

  2. Create Plesk database backup

  3. Log in to Plesk

  4. Restore default DNS settings for the domain at Domains > example.com > DNS Settings > Reset to Default

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