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Unable to install certificate for domain in Plesk: SSL/TLS Certificates option is missing

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Dinara Tsydenova (Aspembitova)
Updated
Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • SNI support is disabled:

    # grep SNI_SUPPORT /etc/psa/psa.conf
    SNI_SUPPORT false

  • Website is hosted on shared IP address.
  • SSL support is enabled for website, but SSL Cerificates option is missing under Domains > example.com > Hosting Settings. 

Cause

SNI support is not enabled.

Resolution

Note: if you don't have administrative access to Plesk via SSH, contact your hosting provider regarding the issue

  1. Connect to the server using SSH.

  2. Edit /etc/psa/psa.conf file and change SNI_SUPPORT value to true:

    CONFIG_TEXT: SNI_SUPPORT true

  3. Restart psa service:

    # service psa restart

  4. Log into Plesk.

  5. Reload server components under Tools & Settings > Server Components > Refresh.

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