Plesk domain shows 403 Forbidden: Symbolic link not allowed or link target not accessible

Julian Bonpland Mignaquy

Updated October 30, 2024 12:18

Plesk for Linux kb: technical ABT: Group B

Applicable to:

Website is not accessible with the 403 Forbidden error in a browser.
The website may work incorrectly, e.g. some images may not load.
In the /var/www/vhosts/system/example.com/logs/error_log one of the following errors appear:

CONFIG_TEXT: AH00037: Symbolic link not allowed or link target not accessible: /var/www/vhosts/example.com/httpdocs/index.php

CONFIG_TEXT: AH00670: Options FollowSymLinks and SymLinksIfOwnerMatch are both off, so the RewriteRule directive is also forbidden due to its similar ability to circumvent directory restrictions : /var/www/vhosts/example.com/httpdocs/, referer: https://servername.com/

Symbolic links are not allowed in the Apache configuration.

Log in to Plesk.
Go to Domains > example.com > Hosting & DNS tab > Apache & nginx.
Disable the option Restrict the ability to follow symbolic links and apply changes.

If the 'FollowSymlinks' option is defined in the domain's .htaccess file:

Go to Domains > example.com > File Manager and add the following directive to the .htaccess file of the website:

CONFIG_TEXT: Options +FollowSymlinks
Make sure that the symbolic link has correct ownership and permissions or add the following directive into .htaccess file of the website to disable symbolic link owner check:

CONFIG_TEXT: Options -SymLinksIfOwnerMatch

To apply solution for all domains on the server:

Connect to the server via SSH.
Execute the command below to disable the Restrict the ability to follow symbolic links option for all domains:

# for DOMAIN_NAME in $(plesk bin domain --list); do plesk bin subscription --update-web-server-settings $DOMAIN_NAME -apache-restrict-follow-sym-links false ; done