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Unable to create a subscription or domain in Plesk: the IP pool is empty

Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • Unable to create subscription (Subscriptions > Add subscription) or domains (Domains > Add domain) with the following error:

    PLESK_WARN: Unable to create a subscription: the IP pool is empty.

    PLESK_ERROR: Unable to create a subscription because there are no shared IP addresses and no free dedicated IP addresses in Plesk

  • Some of the packages are marked as not installed in Tools & Settings > Server Components or list is completely empty.

Cause

System packages were not configured.

Resolution

  1. Connect to the server via SSH
  2. Check the list of not configured packages: 

    # dpkg-query --list | grep -v "^ii"
    iU apache2 2.4.7-1ubuntu4.9 amd64 Apache HTTP Server 
    iU apache2-bin 2.4.7-1ubuntu4.9 amd64 Apache HTTP Server (binary files and modules)

  3. Finish configuration of system packages:

    # dpkg --configure -a

  4. Reinstall Plesk updates.
  5. Browse to Tools & Settings > Server Components and click Refresh button to update information.
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