Customers / Resellers are unable to manage security settings in Plesk

Kuzma Ivanov

Updated September 21, 2026 09:03

Plesk for Windows Plesk for Linux kb: technical

Applicable to:

Plesk for Linux
Plesk for Windows

Symptoms

SSL/TLS support settings are greyed out for Customers / Resellers / Plesk Administrator (being in Restricted mode): they can't manage the following settings available on the Hosting Settings page in Plesk:

SSL/TLS Support
Permanent SEO-safe 301 redirect from HTTP to HTTPS

Cause

Hosting settings management permission is disabled in the respective Service Plan / Subscription settings.

Resolution

For Customers / Resellers

Log in to Plesk.
Go to Subscriptions page and find the status of the affected subscription:
- (green checkmark) - subscription is synchronized with its service plan
- (blue lock) - subscription is locked, it does not sync its settings with the service plan it is assigned to
Depending on the subscription status:
- if the Subscription is synchronized: go to Service Plans > Service Plan Name > Permissions tab > check Hosting settings management > click Update & Sync.
- if the Subscription is locked: go to Subscriptions > example.com > Customize (in the right panel) > Permissions > check Hosting settings management > click Update & Lock.

For Plesk Administrator in Restricted mode

Log in to Plesk.
Go to Tools & Settings > Restricted Mode Settings > Hosting Tools tab.
Check Hosting settings management.
Apply the changes.