Applicable to:
- Plesk for Linux
Symptoms
-
Plesk is not accessible with one of the following error messages in a web-browser:
PLESK_INFO: Server Error 500
Call to undefined method Plesk_Mode::isExternalOwner()
Type Error
Message Call to undefined method Plesk_Mode::isExternalOwner()
File login_up.php
PLESK_INFO: ERROR: Server Error 500 DI\
NotFoundException
No entry or class found for 'Plesk\GraphQl\Service'
Type DI\ NotFoundException
Message No entry or class found for 'Plesk\GraphQl\Service' File Container.php Line 135
PLESK_INFO: Error: Class 'Plesk\EmailActivation\EventListener' not found
PLESK_INFO: ERROR: Class 'Composer\\Autoload\\ClassLoader' not found (autoload_real.php:23)
PLESK_INFO: ERROR: Zend_Exception: File "Zend/Db/Statement/Pdo.php" does not exist or class "Zend_Db_Statement_Pdo" was not found in the file
PLESK_INFO: ERROR: require_once(): Failed opening required 'vendor/autoload.php' (include_path='/usr/local/sb/include:/opt/psa/admin/plib:/opt/psa/admin/externals') (init.php:4)
PLESK_INFO: Warning: Unknown: failed to open stream: No such file or directory in Unknown on line 0
Fatal error: Unknown: Failed opening required 'auth.php' (include_path='.:') in Unknown on line 0
PLESK_INFO: PHP Fatal error: During class fetch: Uncaught ParseError: Unclosed '(' in /usr/local/psa/admin/plib/Os/UtilTrait.php:104
-
When accessing the Domains page, the following error message is shown in Plesk:
PLESK_ERROR: Call to undefined method Plesk\Session\Context::getUser
-
When creating a new subscription in Plesk at Subscriptions > Add Subscription or a new database at Domains > example.com > Databases > Add Database, the operation fails with:
PLESK_ERROR: Zend_Form::isValid expects an array
Cause
The plesk-core
package is corrupted.
Resolution
-
Connect to the Plesk server via SSH.
-
Download the
plesk-core
package from http://autoinstall.plesk.com/pool/ using thewget
utility.Note: Make sure to download the
plesk-core
package equivalent to your Plesk versionPSA_18.0.xx_xxx
and OSdist-rpm-[OS_VERSION]
. Run the commandplesk version
to find the Plesk version and OS.In this example, we're downloading the
plesk-core
package for Plesk Obsidian 18.0.37PSA_18.0.37_6686
on CentOS 7dist-rpm-CentOS-7-x86_64
. The full path to theplesk-core
package will be:# wget http://autoinstall.plesk.com/pool/PSA_18.0.37_6686/dist-rpm-CentOS-7-x86_64/base/plesk-core-18.0-2.centos.7+p18.0.37.2+t210809.1806.x86_64.rpm
-
Install the
plesk-core
package downloaded on step 2:-
on CentOS/RHEL-based distributions
# rpm -Uvh --force --nodeps plesk-core-18.0-2.centos.7+p18.0.37.2+t210809.1806.x86_64.rpm
-
on Debian/Ubuntu-based distributions
# dpkg -i plesk-core-18.0-2.centos.7+p18.0.37.2+t210809.1806.x86_64.rpm
-
-
Run Plesk Update:
# plesk installer update
-
Restart the Plesk services:
# service sw-engine restart && service sw-cp-server restart
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