Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
-
After license downgrade (e.g. from Web Host Edition to Web Pro Edition), some domains/subscriptions are absent in Plesk in menus Domains, or Subscriptions, or Websites & Domains.
Note: The page Add Domain or Create Your Webspace may be shown at those menus.
-
The following warnings could be found in the menu Tools & Settings > License Management:
PLESK_WARN: Warning: Resellers management is turned off but you have several resellers(1).
PLESK_WARN: Warning: Customers management is turned off but you have several customers(1).
The DB query shown below returns the missing subscriptions/domains in the output belonged to customers or resellers:
# plesk db "SELECT d.name AS 'Domain name',c.pname AS 'Owner Name',c.type AS 'Client Type' FROM domains d JOIN clients c ON d.cl_id=c.id WHERE d.cl_id <> 1"
+-------------+------------+-------------+
| Domain name | Owner Name | Client Type |
+-------------+------------+-------------+
| example.com | johndoe1 | client |
| example.org | johndoe2 | client |
| example.net | johndoe3 | reseller |
+-------------+------------+-------------+
Cause
Plesk does not display domains and subscriptions which belong to unsupported user types:
- Web Pro Edition does not support Reseller management.
- Web Admin Edition does not support Reseller and Customer management.
Resolution
-
Go to the menu Tools & Settings > License Management.
-
Install the Web Host Edition (customers and resellers management) or Web Pro Edition (only customers management) license.
Note: a trial Web Pro Edition license can be received as described here.
If you do not have such license, follow to the next article section via Command Line Interface (CLI).
-
Go to the menu Subscriptions.
-
Mark all subscriptions which do not belong to the Plesk Administrator account.
-
Click Change Subscriber button and reassign all subscription to Plesk Administrator.
-
Remove resellers and customers if they are not required anymore.
-
Go to the menu Tools & Settings > License Management and click Roll Back Key.
Note: In some cases, it is needed to log out and log in to Plesk again to see the results.
-
Get the list of subscriptions which belong to customers or resellers:
# plesk db "SELECT d.name AS 'Domain name',c.pname AS 'Owner Name',c.type AS 'Client Type' FROM domains d JOIN clients c ON d.cl_id=c.id WHERE d.cl_id <> 1"
+-------------+------------+-------------+
| Domain name | Owner Name | Client Type |
+-------------+------------+-------------+
| example.com | johndoe1 | client |
| example.org | johndoe2 | client |
| example.net | johndoe3 | reseller |
+-------------+------------+-------------+ -
Change the ownership of required subscriptions to Plesk Administrator one by one:
# plesk bin subscription --change-owner example.com -owner admin
The following command can be used to change the subscription owner to Plesk Administrator for all subscription at once:
On Linux servers:
# for subscription in `plesk bin subscription --list`; do plesk bin subscription --change-owner $subscription -owner admin; done
On Windows servers:
PS foreach ($subscription in plesk bin subscription --list) {plesk bin subscription --change-owner $subscription -owner admin}
Note: In some cases, it is needed to log out and log in to Plesk again to see the results.
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