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 Warnings in /var/log/maillog on Plesk server: client_limit is lower than required under max. load

Plesk for Linux kb: technical ABT: Group A

Applicable to:

  • Plesk for Linux

Symptoms

  • These warnings can be seen in /var/log/maillogor /var/log/messages:

    CONFIG_TEXT: dovecot: config: Warning: service auth { client_limit=1000 } is lower than required under max. load (1396)
    dovecot: config: Warning: service anvil { client_limit=1000 } is lower than required under max. load (1399)

  • Roundcube shows 500 Internal Server Error with the following errors in /var/log/httpd/error_log file:

    CONFIG_TEXT: [fcgid:warn] [pid 12406:tid 140260554016512] [client 203.0.113.2:42198] mod_fcgid: read data timeout in 45 seconds, referer: http://webmail.example.com/
    [core:error] [pid 12406:tid 140260554016512] [client 203.0.113.2:42198] End of script output before headers: index.php, referer: http://webmail.example.com/

  • Mail clients might fail to connect.

Cause

The default_client_limit parameter is too low for Dovecot.

Resolution

  1. Connect to the server via SSH

    Note: If direct SSH access to the server is not possible, contact server administrator for further assistance.

  2. Create /etc/dovecot/conf.d/10-master.conf file using text editor to change client_limit for all dovecot services:

    CONFIG_TEXT: default_client_limit = 1500

  3. Restart dovecot to apply the changes:

    # service dovecot restart

Note: If after raising the default_client_limit the same error message still showing up, increase more the limit.

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  • The file 10-master.conf not fund

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