How to reset the password for a Plesk user account

Kuzma Ivanov

Updated May 07, 2026 10:06

Plesk for Windows kb: how-to Plesk for Linux

Applicable to:

Plesk for Linux
Plesk for Windows

Question

How to reset the password for a Plesk user account (reseller / customer / additional user)?

Answer

Note: If you are a Plesk user and forgot your password, please contact your service provider for assistance or use the "Forgot your password?" feature on the Plesk login page to reset your password.

Plesk interface

Open the settings page of a user:
- in Service Provider view
  
  Open any subscription to which a user belongs > switch to the Users tab > click on a username > Change Settings.
- in Power User view
  
  Go to Users > click on a username > Change Settings.
In the Plesk Preferences section, specify a new password and apply the changes.

Command-line interface

Connect to your Plesk server via SSH (Linux) / RDP (Windows Server).
List all Plesk user logins:

Note: On Windows server, start a command prompt as an Administrator.

# plesk db "select contactName as 'Plesk customer/reseller',login as 'Login' from smb_users"
+----------------+-------+
| Plesk username | Login |
+----------------+-------+
| Administrator | admin |
| John Doe | jdoe |
+----------------+-------+
Change the password for a Plesk user using its "Login" from step 2:

# plesk bin user -u jdoe -passwd '12345'

where
- jdoe - a username of the customer
- 12345 - a new password