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Buttons Add Domain / Add Subdomain / Add Domain Alias are not available in Plesk

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Kuzma Ivanov
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Plesk for Windows Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • One/all of the following buttons are missing at Subscriptions > example.com or in customer's panel:

    • Add Domain
    • Add Subdomain
    • Add Domain Alias
    • Remove Website
    • Remove Subdomain


    Screenshot-2017-12-25_example_com_-Plesk_Onyx_17_5_3_2.png

  • If the buttons are available, the following error is displayed when clicking on them:

    PLESK_ERROR: Permission denied

Cause

  • Management of Domains / Subdomains / Domain aliases is disabled in the subscription/service plan settings.

  • Limits on the creation of Domains / Subdomains / Domain aliases defined in the subscription/service plan settings have been reached.

Resolution

Note: For Plesk Admin Edition licenses, adjust the limits on the creation of Domains / Subdomains / Domain aliases using the steps from this KB article. 

 

For one subscription

 

  1. Log in to Plesk.

  2. Go to Subscriptions > example.com and click Customize.


    Screenshot-2017-12-25_example_com_-Plesk_Onyx_17_5_3_1.png

  3. Switch to the Permissions tab and click Show more available permissions:

    Make sure that Domains management / Subdomains management / Domain aliases management option is enabled.

    If the required option is disabled, enable it and apply the changes.


    Screenshot-2018-1-15_Customizing_Subscription_example_com_-_Plesk_Onyx_17_5_3.png

  4. Switch to the Resources tab:

    Make sure that enough resources for Domains / Subdomains / Domain aliases are allocated:

    If resources limits for Domains / Subdomains / Domain aliases have been reached, increase limits and apply the changes.

    Note: Subdomains should be greater than 0.

  5. Click Update & Lock.

    Note: This subscription will not be synced with its service plan.

 

For all synced subscriptions assigned to a service plan

 

  1. Log in to Plesk.

  2. Go to Subscriptions > example.com and click on a service plan name.


    Screenshot-2017-12-25_example_com_-Plesk_Onyx_17_5_3_1.png

  3. Switch to the Permissions tab and click Show more available permissions:

    Make sure that Domains management / Subdomains management / Domain aliases management option is enabled.

    If the required option is disabled, enable it and apply the changes.


    Screenshot-2018-1-15_Customizing_Subscription_example_com_-_Plesk_Onyx_17_5_3.png

  4. Switch to the Resources tab:

    Make sure that enough resources for Domains / Subdomains / Domain aliases are allocated:

    If resources limits for Domains / Subdomains / Domain aliases have been reached, increase limits and apply the changes.

    Note: Subdomains should be greater than 0.

  5. Click Update & Sync.

 

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