Applicable to:
- Plesk for Linux
- Plesk for Windows
Symptoms
Opening a website over HTTPS, such as https://example.com
, returns the following message:
-
On Chrome-based browsers
Your connection is not private
Attackers might be trying to steal your information from example.com (for example, passwords, messages, or credit cards). Learn more
NET::ERR_CERT_COMMON_NAME_INVALID
This server could not prove that it is example.com; its security certificate is from domain.tld. This may be caused by a misconfiguration or an attacker intercepting your connection.
Proceed to example.com (unsafe)
NET::ERR_CERT_AUTHORITY_INVALID
-
On Firefox-based browsers
Your connection is not secure
The owner of example.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.
example.com uses an invalid security certificate. The certificate is only valid for domain.tld
Error code: SSL_ERROR_BAD_CERT_DOMAIN
Error code: MOZILLA_PKIX_ERROR_SELF_SIGNED_CERT
Cause
The SSL/TLS certificate assigned by the domain has an incorrect name, or is the default one from the Plesk Panel.
Resolution
Re-issue the domain's certificate with the correct name, or issue a new one from scratch, following the instructions in this guide: How to install an SSL certificate for a domain in Plesk (Let's Encrypt / other certificate authorities)
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