Customers and Resellers were not migrated to destination Plesk server: Subscriptions were reassigned to Plesk Administrator

Daniel Yordanov

Updated November 24, 2025 20:20

Plesk for Windows Plesk for Linux kb: technical ext: migrator

Applicable to:

All migrated Plesk Subscriptions are owned by Plesk Administrator and are assigned a Custom Service plan on the destination Plesk server, instead of keeping the same setup as on the source Plesk server.
Customers and Resellers were not migrated at all (or subscriptions were not assigned to existing Customers and Resellers)

The option Reassign to was specified in the migration settings of the Plesk Migrator:

If few subscriptions were not migrated

If only some Subscriptions affected, do the following:

1. Reassign them to the correct owner manually according to:
How to change the owner for the subscription in Plesk
2. Reassign them to the correct Service plan by using the steps in this article:
How to change the service plan for a subscription in Plesk

If a lot of subscriptions were not migrated

If there are a lot of affected subscriptions, re-migrate them to correct owners:

Log into Plesk on the target (destination) server
Go to Subscriptions
Remove all Customers, Resellers and Subscriptions that are tied to this migration from your destination server
Go to Tools & Settings > Migration & Transfer Manager > 213.0.113.2 > Reload Source Data
Restart the migration with the Copy to source customer/reseller option: