Customers/Resellers were not migrated to Plesk, subscriptions are owned by Plesk Administrator

Daniel Yordanov

Updated August 23, 2024 11:42

Plesk for Windows Plesk for Linux kb: technical ext: migrator

Applicable to:

All migrated to Plesk subscriptions are owned by Plesk Administrator
Customers/Resellers were not migrated at all (or subscriptions were not assigned to existing Customers/Resellers)

The option Reassign to was specified in the migration settings:

If few subscriptions were not migrated

If there are just several affected subscriptions, reassign them manually according to:
How to change the owner for the subscription in Plesk

If a lot of subscriptions were not migrated

If there are a lot of affected subscriptions, re-migrate them to correct owners:

Log into Plesk on the target (destination) server
Go to Subscriptions
Remove all Customers, Resellers and Subscriptions that are tied to this migration from your destination server
Go to Tools & Settings > Migration & Transfer Manager > 213.0.113.2 > Reload Source Data
Restart the migration with the Copy to source customer/reseller option: