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Options missing in Tools & Settings after upgrading to Plesk Obsidian

Plesk for Linux kb: technical ABT: Group B

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

Several options, such as DNS Template and FTP Settings, are missing from Tools & Settings after upgrading to Plesk Obsidian.

Cause

Restricted mode is enabled

Resolution

For Linux
  1. Connect to the server via SSH
  2. Run the following command to disable Restricted Mode
  • If you have a Web Pro or Web Host license:

    # plesk bin poweruser --off -simple false -lock false

  • If you have a Web Admin license:

    # plesk bin poweruser --on -simple false -lock false

For Windows
  1. Connect to the server via RDP
  2. Start a command prompt as Administrator
  3. Run the following command to disable Restricted Mode
  • If you have a Web Pro or Web Host license:

    plesk bin poweruser --off -simple false -lock false

  • If you have a Web Admin license:

    plesk bin poweruser --on -simple false -lock false

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