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Various operations freeze and get stuck in Plesk: Request to ws-server failed

Plesk for Linux kb: technical

Applicable to:

  • Plesk for Linux

Symptoms

  • Various operations (e.g. adding a domains / customer, importing a database) freeze and get stuck in Plesk.
  • New task notifications (popup windows) do not appear in the bottom left corner in Plesk, unless the page is refreshed.
  • When installing an extension from the Extensions catalog, the installation stays in the 'Queued' status:

    2022_02_10_10_55_41_MessageCenterUI.png
     
  • One of the following error messages is logged in /var/log/plesk/panel.log:

    CONFIG_TEXT: ERR [panel] Request to ws-server failed with response: 403 Forbidden

    CONFIG_TEXT: ERR [panel] The response callback is expected to resolve with an object implementing Psr\Http\Message\ResponseInterface, but rejected with "PleskObjectNotFoundException" instead.
    ERR [panel] Request to ws-server failed with response: 500 Internal Server Error

Cause

plesk-web-socket process is stuck.

Resolution

  1. Connect to your Plesk server via SSH.
  2. Restart the plesk-web-socket service:

    # service plesk-web-socket restart

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