Plesk for Linux
kb: technical
Applicable to:
- Plesk for Linux
Symptoms
- Various operations (e.g. adding a domains / customer, importing a database) freeze and get stuck in Plesk.
- New task notifications (popup windows) do not appear in the bottom left corner in Plesk, unless the page is refreshed.
- When installing an extension from the Extensions catalog, the installation stays in the 'Queued' status:
-
One of the following error messages is logged in
/var/log/plesk/panel.log:CONFIG_TEXT: ERR [panel] Request to ws-server failed with response: 403 Forbidden
CONFIG_TEXT: ERR [panel] The response callback is expected to resolve with an object implementing Psr\Http\Message\ResponseInterface, but rejected with "PleskObjectNotFoundException" instead.
ERR [panel] Request to ws-server failed with response: 500 Internal Server Error
Cause
plesk-web-socket process is stuck.
Resolution
- Connect to your Plesk server via SSH.
-
Restart the
plesk-web-socketservice:# service plesk-web-socket restart
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