WordPress Dashboard can not be opened: You do not have permission to view this directory or page

Symptoms

• Attempts to log in to the WordPress Dashboard produce the following error:

  CONFIG_TEXT: You do not have permission to view this directory or page.

• Unable to open domain's PHP info page in Domains > example.com > PHP Settings > View the phpinfo() page:

  PLESK_ERROR: Error: Unable to retrieve information about the PHP configuration.

• Failed Request Tracing shows wrong paths to the domain directory:

  CONFIG_TEXT: PHP Warning: Unknown: open_basedir restriction in effect. File(C:\Inetpub\vhosts\domain.net\logs\php_errors\example.net\php_error.log) is not within the allowed path(s): (C:/Inetpub/vhosts/domain.net\;C:\Windows\Temp) in Unknown on line 0 PHP Warning: Unknown: open_basedir restriction in effect. File(C:\Inetpub\example.com\httpdocs\WordPress\wp-login.php) is not within the allowed path(s): (C:/Inetpub/vhosts/domain.net\;C:\Windows\Temp) in Unknown on line 0 PHP Warning: Unknown: failed to open stream: Operation not permitted in Unknown on line 0

• There is the .user.ini file in the domain's Document Root directory

Cause

The .user.ini file contains additional PHP settings.
There are wrong paths for open_basedir option that overrides the PHP settings set in Plesk.

Resolution

1. Connect to the server via RDP

2. Go to %plesk_vhosts%\example.com\httpdocs

3. Open the .user.ini file in any text editor

4. Adjust the value of the open_basedir option

   Note: If it is not needed the file can be safely removed.