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Monitoring extension in Plesk is broken: The System Health Monitor component was not found.

Plesk for Windows kb: technical

Applicable to:

  • Plesk for Windows

Symptoms

  • The Monitoring extension shows the following error message:

    PLESK_ERROR: The System Health Monitor component was not found.


    PLESK_ERROR: Parallels.Diagnostics.HealthMonitoringService - ParallelsHealthMonitor can not be started: initialization failed.
    System.NullReferenceException: Object reference not set to an instance of an object.
    at Parallels.Diagnostics.ObjectFactory.CreateProvider()
    at Parallels.Diagnostics.PerformanceMonitor..ctor(MonitorConfiguration configuration)
    at Parallels.Diagnostics.HealthMonitoringService.InitializeMonitor(Object state)

  • When clicking the "Fix installation" button, the operation fails with this error message:

    PLESK_ERROR: An error occurred while fixing the installation: The System Health Monitor component was not found. Please reinstall the component via the following console command: `plesk sbin ai.exe remove --components health-monitoring && plesk sbin ai.exe add --components health-monitoring && plesk bin extension -i monitoring`

  •  Parallels.MonitorSrv.exe generates high CPU utilization.

Cause

Health-Monitoring installation is corrupted.

Resolution

Reinstall the extension:

  1. Connect to the Plesk server via RDP.

  2. Start a command prompt as an Administrator.

  3. Run the following command to reinstall Health-Monitoring:

    C:\> plesk sbin ai.exe remove --components health-monitoring && plesk sbin ai.exe add --components health-monitoring && plesk bin extension -i monitoring

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