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Error when resetting a Plesk user's password: Password reset request was denied: user may intercept mail sent to the domain

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Vincent Lauton
Updated
kb: bug Plesk for Windows Plesk for Linux

Applicable to:

  • Plesk for Linux
  • Plesk for Windows

Symptoms

  • When resetting the password with the Forgot your password button on the login screen, a green confirmation message is displayed, but the reset link is never received in jdoe@example.com mailbox
  • The following message can be seen in /var/log/plesk/panel.log (Linux) or in %plesk_dir%admin\logs\php_error.log (Windows):

CONFIG_TEXT: ERR [panel] Password reset request for email 'jdoe@example.com' (user 'user') was denied: user 'mail@example.com' may intercept mail sent to the domain 'example.com'

Cause

The reset function checks if the user has permission to reset the password or access the mailbox.

If the mail service is disabled for example.com domain, this behavior is caused by a bug PPPM-12991

Resolution

As workaround, use a mail account from a different domain.

Comments

3 comments

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  • Avatar
    Michael Angenendt (Edited )

    Das Plesk nutzt nur Relay Server ohne E-Mail Server im Plesk, da die E-Mails auf einem externen System liegen.

    Der Kunde hat nur diese Domain.

    Der Workarround ist nicht nutzbar.

    Aber auch wenn man beim User eine Externe E-Mail Adresse einträgt kommt dieser Fehler :-(

    0
  • Avatar
    Operator

    This is not acceptable as workaround

    0
  • Avatar
    eCom Seller

    This is a fairly significant bug; almost none of our customers use Plesk for email anymore, so none of them can use password reset.

    0

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