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Unable to change Service Plan or Sync a Subscription in Plesk: The plan was not applied because of problems with the following functionality: Domain Service Web not exists

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Aleksei Khikhich
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kb: bug Plesk for Linux

Applicable to:

  • Plesk for Linux

Symptoms

  • When trying to synchronize or switch a subscription between Service Plans the following error occurs:

    PLESK_ERROR: The plan was not applied because of problems with the following functionality: Domain Service Web not exists: domain=example.com, id=10

  • Some of the domains of the Service Plan do not have web hosting, e.g. they are used for mail.

Cause

This is a Plesk bug with ID #PPPM-13136: "Unchecked 'Log rotation management' option in service plan causing unsynced subscriptions if they contain domains without hosting".

Resolution

Until the fix is available please consider using the following:

Workaround

  1. Log in to Plesk.

  2. Navigate to Service Plans > 'Service Plan name' > Permissions.

  3. Select the "Log rotation management" check box and click Update & Sync:
    ​

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