Applicable to:
- Plesk for Windows
Symptoms
-
On a Plesk for Windows server, the Plesk interface and websites are not accessible:
CONFIG_TEXT: Service Unavailable
HTTP Error 503. The service is unavailable. -
The following error is found in Event Viewer > Windows Logs > Application:
CONFIG_TEXT: The Module DLL C:\Windows\System32\inetsrv\pleskurlprotection.dll failed to load. The data is the error
C:\windows.old directory exist on the server
Incorrect permissions on Microsoft C Runtime Library files that can be found with Process Monitor:
The permissions could be changing constantly. In this case, ApplySecurity.exe is involved in the issue.
Cause
Windows Server OS was upgraded between major releases (for example, from 2016 to 2019), which is not supported by Plesk.
Resolution
Deploy a new clean Plesk for Windows server and migrate to it using Plesk Migrator.
Temporary W/A:
1. Connect to the server via RDP
2. Change the deny rules to allow on all C:\Windows\System32\api-ms-win-crt* DLLs for psaadm, psacln and psaadm_users:
3. Change the deny rules to allow on C:\Windows\System32\ucrtbase.dll for psaadm, psacln and psaadm_users.
Fix permissions by comparing them with the test server on the file affected. If it is not clear who is changing the permissions and if this happens constantly set up a file audit. See the example of such an issue in https://jira.plesk.ru/browse/PPS-12359
As a troubleshooting step, check if there are some Windows.old folders - Windows Server may treat such folders are a part of the existing operating system golder and running AppySecurity.exe on them may result in changing the actual permissions.
Comments
1 comment
If I press fast F5 a multiple lot of time Windows Event show error and pool crash by plesk url protection.dll. This hhappend if have a lot of traffic. Why ? What are the reason for plesk url protection module ?
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